I love that we now have more control over negative reviews. Negative feedback is extremely important to us and we take it very seriously. Our approach is, do whatever we can to fix it - we never want a patient to feel like their expectations were not met. Most of the time, after we have reached out to an angry patient, they are satisfied, and ready to come back in to our clinic - BUT their negative review is still left out there for the world to see. Onlyne Reputation helped us with positive image online after we improved our patient interaction and services. - COMMUNICATIONS MANAGER, Famous Medical Clinic, Australia.